Frequently Asked Questions
Got a question? We've got answers. If you have some other questions, head to the Contact Us section.
Is Rent Rewards GDPR compliant?
Yes — Rent Rewards is fully GDPR compliant. We only process tenant data needed to provide the rewards service,
and all information is securely stored and never shared with third parties.
Do you ever market directly to tenants?
No. We never directly market to tenants without their explicit consent.
Tenants must opt in themselves when activating their account.
How are tenants invited to the platform?
You can invite tenants using our branded templates or automated onboarding flows.
Tenants activate their accounts by opting in themselves, ensuring full compliance.
How is tenant data handled?
All data is handled securely and encrypted.
We never sell or share data with third parties and only use it to provide and improve the rewards experience.
Do you share tenant data with brands?
No. Partners never receive tenant personal data.
Any reporting is anonymised and aggregated.
How do letting agents access the platform?
Letting agents receive secure access to a dedicated agent dashboard once onboarded.
There’s no requirement for agents to manage offers day-to-day. The platform is fully managed, automated, and designed to run passively once live.
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