Rent Rewards Terms & Conditions

About Rent Rewards

1.1 Who We Are

Rent Rewards is operated by Rent Rewards Ltd, a company registered in England and Wales.

1.2 What We Do

Rent Rewards operates a tenant-exclusive rewards platform that provides access to discounts, cashback offers, gift card offers and other money-saving opportunities from participating retailers, brands and third-party providers.

1.3 How It Works

• You can get access either by invitation from your landlord, your letting agent, or by signing up yourself through the website or app with proof of tenancy.
• We display offers from retailers, brands, affiliate networks and selected third-party providers.
• When you choose an offer, you will be redirected to a retailer or third-party provider to complete your purchase.
• Where affiliate tracking is successful, we may earn commission from the retailer, affiliate network or provider.
• This commission is paid by the retailer, network or provider. It does not increase the price you pay through Rent Rewards.
• Depending on the landlord or letting agent model, commission may be shared with the landlord or letting agent, used to support tenant services, or used to fund cashback or rewards.

1.4 No Cost to You

Access to the Platform is free for eligible tenants. Rent Rewards does not charge you a subscription fee to access tenant offers.

Some offers involve purchasing a voucher directly from a third-party provider to redeem a discount in-store. That purchase cost is paid to the third-party provider, not to Rent Rewards, and is separate from your free access to the Platform.

Definitions

In these Terms, the following words have these meanings:

Use of the Platform

3.1 Acceptable Use

You agree to use the Platform lawfully, honestly and respectfully. You must only use the Platform for your own personal, non-commercial use.

3.2 Prohibited Activities

You must not:

• use the Platform for fraudulent, abusive or illegal purposes
• attempt to manipulate cashback, discount codes, gift cards, referral links or tracking systems
• use bots, scripts, automated systems or scraping tools
• reverse-engineer, copy, modify or interfere with the Platform or its code
• attempt to bypass security, eligibility checks or access controls
• use someone else's account or misrepresent your identity
• share your account credentials with others
• upload or introduce viruses, malware or harmful code
• harass, threaten or abuse other users, our staff or third-party partners
• use the Platform in a way that could damage the reputation or operation of Rent Rewards

3.3 Consequences of Misuse

If you breach these Terms, we may take proportionate action. This may include:

• issuing a warning
• temporarily suspending your account
• permanently terminating your account
• withholding or forfeiting pending cashback or rewards where misuse is involved
• reporting illegal activity to relevant authorities
• taking legal action to recover losses where appropriate

3.4 Appeals

If we suspend or terminate your account, you can appeal by emailing support@rentrewards.io within 14 days. We will review your appeal and aim to respond within 7 business days. We may not offer an appeal where there is fraud, serious misuse, a legal requirement, or an immediate security risk.

User Eligibility

4.1 Age Requirement

You must be at least 18 years old to use the Platform. We do not knowingly provide the Platform to anyone under 18.

4.2 Tenant Eligibility

The Platform is available to eligible tenants who are either invited by a participating landlord or letting agent, or who sign up directly through the Rent Rewards website or app. Direct sign-ups will be asked to upload proof of tenancy (such as a tenancy agreement or rent statement) so we can verify eligibility before granting access.

4.3 Verification

To confirm eligibility, we may use limited information provided by you, your landlord or letting agent, including your name, email address, city and tenancy start date. We do not require your full residential address or tenancy end date to create your account through an invitation. If you sign up directly through the website or app, we may ask you to upload a document proving your tenancy, which may show your address. This document is deleted once your verification is approved or rejected; we retain only a record that verification took place.

4.4 Verification Outcome

If we cannot verify your tenancy from the document you provide, we will ask you to upload another document. If your application is ultimately rejected, we delete the document and all related application data. No account is created and no record of the application is kept. If your application is approved, we delete the document but keep a short internal note confirming that verification took place, for audit purposes only.

4.4a Landlord Verification

If you apply to join Rent Rewards as an independent landlord, we may ask you to provide information or documents to verify your landlord status and to send an invitation to your tenants, such as a landlord licence number, EPC number or other supporting evidence.
These documents are used solely to verify your eligibility to access the Platform and are retained only until your application has been approved or rejected.
Once verification is complete, the documents themselves are securely deleted. We retain only a short internal audit record confirming that verification took place, including the type of document(s) provided, the date of verification and the outcome of the verification, for compliance and audit purposes only.

4.5 Changes to Eligibility

Your access may change if your landlord or letting agent tells us you are no longer eligible, if their Rent Rewards partnership ends, or if we reasonably believe you no longer meet the eligibility requirements.

4.6 Moving Property

If you move to another property managed by a participating landlord or letting agent, or if you otherwise remain eligible for Rent Rewards, contact support@rentrewards.io and we will explain whether your account can continue.

User Accounts

5.1 Account Creation

You can access the Platform in one of two ways.

If you are invited by a participating landlord, letting agent, partner or Rent Rewards directly, you need to create an account using:

• your full name
• your email address
• your city
• your tenancy start date
• a password

If you sign up directly through the Rent Rewards website or app, you need to provide the same details above, plus a document proving your tenancy (such as a tenancy agreement or rent statement) so we can verify your eligibility. See Sections 4.3 and 4.4 for what happens to this document.

We deliberately collect limited information. We do not collect your date of birth, gender, bank details or payment card information for standard Platform access. If you sign up directly, your tenancy document may show your full residential address. This document is deleted once your application is approved or rejected, as set out in Section 4.3 and 4.4.

5.2 Account Security

You are responsible for keeping your login details secure. You should:

• use a strong, unique password
• keep your account details confidential
• not share your account with others
• tell us immediately if you believe your account has been compromised
• log out when using shared or public devices

5.3 Account Suspension

We may temporarily suspend your account if we reasonably believe there is suspicious activity, misuse, a security risk, an eligibility issue or a legal reason to do so. Where appropriate, we will explain the reason and give you an opportunity to contact us.

5.4 Account Closure

If you were invited by your landlord or letting agent, you can close your account at any time by emailing support@rentrewards.io, or by asking your landlord or letting agent to remove your access.

If you signed up directly through the website or app, you can close your account using the account deletion option in your app settings, or by emailing support@rentrewards.io.

When your account is closed, your personal data will be handled in accordance with our Privacy Policy. You may lose access to pending, unclaimed or unpaid rewards, depending on the circumstances and the relevant landlord or letting agent model.

How the Platform Works

6.1 The Affiliate Model

Rent Rewards operates mainly through affiliate marketing. This means:

1. we display offers from Merchants and third-party providers
2. you click an offer through the Platform
3. you are redirected to the Merchant, affiliate network or third-party provider
4. if you make a qualifying purchase, the transaction may be reported back through affiliate tracking
5. we may receive commission if the transaction is valid and approved
6. where applicable, cashback or rewards may be credited under the relevant programme model

Commission rates and commercial arrangements between Rent Rewards, Merchants, affiliate networks and landlords or letting agents are commercially confidential and may vary.

6.2 You Buy Directly from Merchants

All purchases are made directly with the relevant Merchant or third-party provider, not with Rent Rewards. This means:

• your purchase contract is with the Merchant or provider
• their terms and conditions apply to your purchase
• they handle payment, delivery, refunds, returns and customer service
• their privacy policy governs how they process data you provide directly to them

6.3 Our Role

Rent Rewards provides the Platform, connects you with offers, supports affiliate tracking and, where applicable, helps administer cashback or rewards. We do not sell the Merchant products or services shown on the Platform.

6.4 Cashback and Gift Card Providers

Some cashback, gift card and similar offers are provided by third-party providers such as Spendstream Ltd. When you choose one of these offers, you may be redirected to the provider's platform to complete your transaction.
To help provide these services, Rent Rewards may share limited personal information with the provider, such as your name and email address, where this is necessary to identify your account, process your chosen offer or provide a seamless user experience.
If you have chosen to receive marketing communications, the provider may also send you service-related reminders about an incomplete or abandoned purchase where this forms part of the service you have chosen to use.
You can unsubscribe from these communications at any time by using the unsubscribe link included in the email or by updating your communication preferences where available.
Any transaction you complete with the provider is governed by that provider's own terms and privacy policy.

Offers and Third-Party Services

7.1 Nature of Offers

Offers on the Platform are provided by independent Merchants, affiliate networks and third-party providers. Rent Rewards acts as an intermediary and does not sell, supply or fulfil those products or services.

7.2 Offer Accuracy

We aim to keep offers accurate and up to date, but offers may change quickly. We do not guarantee that any offer, price, discount, cashback rate or availability shown on the Platform will still be available when you visit the Merchant or complete a purchase.

7.3 Offers May Change

Merchants may amend, restrict or withdraw offers at any time. They may also apply their own conditions, such as minimum spend, new customer only rules, excluded products, limited-time availability or geographic restrictions.

7.4 Third-Party Terms Apply

Before making a purchase, you should check the Merchant's own terms, privacy policy, refund policy and delivery information. If there is a difference between information on Rent Rewards and the Merchant's website, the Merchant's checkout page and terms will apply to the purchase.

7.5 Reporting Problems

If you see an offer that appears misleading, expired, unsafe or fraudulent, please email support@rentrewards.io with details. We may investigate and, where appropriate, remove or update the offer.

Cashback, Tracking and Commissions

8.1 How Cashback Works

Not all Rent Rewards programmes include direct tenant cashback. Some models provide discounts only, while others may use commission to support landlord or letting agent services. Where cashback is available, it will only apply to qualifying purchases that are successfully tracked and validated.

8.2 Tracking Technology

Affiliate tracking may use cookies, unique tracking links, transaction IDs, offer IDs and affiliate network systems. You can find more information in our Cookie Policy.

https://www.rentrewards.io/cookie-policy

8.3 Tracking Requirements

For cashback or commission tracking to work, you should:

• click through from the Rent Rewards Platform to the Merchant
• complete your purchase in the same browser session where possible
• allow required affiliate tracking cookies or technologies
• avoid using ad blockers, cashback browser extensions or coupon extensions that interfere with tracking
• not navigate to the Merchant via another cashback site, coupon site, search engine advert or referral link after clicking through Rent Rewards
• complete the purchase within the Merchant's tracking window

8.4 When Tracking May Fail

Cashback may not track or be awarded if:

• cookies or tracking technologies are blocked, deleted or disabled
• browser extensions, privacy tools, ad blockers or VPNs interfere with tracking
• you use a discount code or offer that is not approved for use with Rent Rewards
• the order is cancelled, refunded, returned or charged back
• the product or category is excluded by the Merchant
• the Merchant or affiliate network determines that the transaction is invalid or ineligible
• there is a technical issue with the Merchant or affiliate network tracking system
• you complete the purchase on a different device, browser or session

8.5 Cashback Timeframes

Where cashback is available, it may appear as pending before it is confirmed. Merchant validation can take time, often 30 to 90 days, and may be longer during returns windows, sales periods or holidays. Cashback is only payable once it has been approved and paid through the relevant affiliate or provider process.

8.6 Missing Cashback Claims

If expected cashback does not appear within the stated timeframe, email support@rentrewards.io with as much detail as possible, including the Merchant name, purchase date, order number, order value and any confirmation email or screenshot. We will make reasonable efforts to investigate, but we cannot guarantee that a missing cashback claim will be successful.

8.7 No Guarantee

Cashback, commission and rewards are not guaranteed. They depend on successful tracking, Merchant approval, affiliate network reporting and the terms of the relevant offer.

8.8 Tax

Rent Rewards does not provide tax advice. You are responsible for any personal tax obligations that may arise from cashback, rewards or benefits you receive, where applicable.

Email Communications

9.1 Essential Communications

We may send essential service emails that are needed to operate your account or comply with legal obligations. These may include account creation, password resets, security alerts, important service updates, changes to these Terms or our Privacy Policy, and responses to your enquiries.

9.2 Marketing Communications

We will only send marketing communications where you have chosen to receive them or where we are otherwise permitted to do so under applicable law. Marketing emails may include offer roundups, new brand announcements, seasonal promotions and platform updates.

9.3 Unsubscribing

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email, changing your preferences in your account settings where available, or emailing support@rentrewards.io. You will still receive essential account and service emails.

Privacy and Data Protection

10.1 Our Commitment

We take privacy seriously and collect only the personal information we need to provide and protect the Platform. Our handling of personal data is explained in our Privacy Policy.

www.rentrewards.io/tenant-privacy-policy

10.2 Information We Collect

For standard tenant accounts, we may collect your name, email address, city, tenancy start date, login information, platform activity, technical information and communication preferences. We do not collect your full residential address, bank details or payment card details for standard Platform access. If you sign up directly, we temporarily process a tenancy verification document. This is deleted once your application is approved or rejected, and we retain only a record that verification occurred.

10.3 Data Sharing

We may share limited tracking information with Merchants, affiliate networks and service providers where necessary to operate the Platform. We provide landlords and letting agents with aggregated or anonymised reporting only. We do not sell your personal data.

10.4 Your Rights

Under UK data protection law, you have rights to access, correct, delete, restrict, port or object to certain uses of your personal data. To exercise these rights, email privacy@rentrewards.io.

Your Consumer Rights

11.1 Your Statutory Rights

These Terms do not affect your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.

11.2 Clear Information

You have the right to clear and honest information about our service, how affiliate links work, how we may earn commission, whether any fees apply to you, and which terms apply when you buy from a Merchant.

11.3 Your Rights When Shopping

When you purchase through a Merchant, your consumer rights are against that Merchant, not Rent Rewards. You should contact the Merchant directly about faulty goods, refunds, delivery problems or service issues.

11.4 Where to Get Consumer Advice

For independent consumer advice, you can contact Citizens Advice, Trading Standards or another appropriate consumer advice body.

Platform Availability

12.1 Availability

We aim to keep the Platform available and working reliably, but we cannot guarantee uninterrupted access.

12.2 Maintenance and Outages

The Platform may be unavailable because of maintenance, updates, security work, technical issues, internet failures, third-party service problems or events outside our reasonable control.

12.3 No Liability for Downtime

We are not responsible for temporary unavailability of the Platform, lost opportunities to access offers or missed cashback caused by downtime. We will make reasonable efforts to restore service as quickly as possible.

Intellectual Property

13.1 Our Ownership

All content, design, software, technology, branding, logos, trade names, databases and other intellectual property on or in the Platform belong to Rent Rewards Ltd or our licensors, unless stated otherwise.

13.2 What You Can Do

You may use the Platform for your personal, non-commercial use. You may view offers, access your account, use permitted sharing features and keep records for your own use.

13.3 What You Cannot Do

You must not copy, reproduce, distribute, modify, reverse-engineer, scrape, commercially exploit or create derivative works from the Platform without our written permission.

13.4 No Transfer of Ownership

Nothing in these Terms transfers ownership of any intellectual property rights in the Platform to you.

13.5 Third-Party Content

Merchant logos, product images, offer descriptions and brand materials belong to the relevant Merchant or rights holder and are displayed for promotional purposes.

Liability and Disclaimers

14.1 Service Provided As Available

The Platform is provided on an as available basis. We will use reasonable care and skill in providing the Platform, but we do not guarantee that it will always be uninterrupted, error-free or compatible with every device, browser or setting.

14.2 Third-Party Purchases

You acknowledge that purchases are made directly with Merchants or third-party providers. Rent Rewards is not a party to your purchase contract and is not responsible for Merchant products, services, delivery, refunds, returns, customer service or privacy practices.

14.3 Tracking and Cashback

We are not responsible for cashback or tracking failures caused by your device, browser settings, cookie choices, extensions, privacy tools, Merchant systems, affiliate network systems or other third-party technology. We will investigate missing cashback claims where possible, but we cannot guarantee payment.

14.4 Liability We Do Not Exclude

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, breach of obligations under UK data protection law, or any liability that cannot legally be excluded or limited.

14.5 Liability Cap

To the fullest extent permitted by law, our total liability to you for claims arising from these Terms or your use of the Platform will not exceed £100 or the total cashback actually paid to you through the Platform in the 12 months before the claim, whichever is greater.

14.6 Indirect Losses

We are not liable for indirect, incidental, special or consequential losses, including loss of profit, business, opportunity, anticipated savings, data, reputation or goodwill.

14.7 Your Responsibility

You are responsible for checking Merchant terms before purchasing, keeping your account secure, using the Platform lawfully, ensuring products or services meet your needs, and resolving purchase issues directly with Merchants.

14.8 Indemnity

You agree to reimburse Rent Rewards for reasonable losses, costs or claims arising from your fraud, misuse of the Platform, serious breach of these Terms, unlawful activity or infringement of third-party rights. This clause does not apply to ordinary consumer use of the Platform in good faith.

Termination

15.1 Termination by You

You can stop using the Platform or close your account at any time. See Section 5.4 for how to close your account.

15.2 Termination by Us

We may suspend or terminate your access if you materially breach these Terms, misuse the Platform, engage in fraud or illegal activity, create a security risk, are no longer eligible, or if required by law.

15.3 Landlord or Letting Agent Changes

Your access may also end if your landlord or letting agent ends their Rent Rewards partnership, removes you from their tenant rewards programme, or confirms you are no longer eligible for access.

15.4 Notice

Where practical, we will provide notice before terminating access and explain the reason. Immediate termination may be necessary for fraud, security risks, legal requirements or serious misuse.

15.5 Effect of Termination

When your account ends, you will lose access to the Platform. Pending, unclaimed or unpaid cashback may be forfeited depending on the relevant offer, tracking status, landlord or letting agent model and reason for termination. Personal data will be handled in accordance with our Privacy Policy.

15.6 Clauses That Continue

Sections relating to intellectual property, liability, data protection, governing law and any obligations that arose before termination will continue after your access ends.

Complaints and Dispute Resolution

16.1 Complaints About Rent Rewards

If you have a complaint about the Platform, email support@rentrewards.io with your account email and details of the issue. We aim to acknowledge complaints within 2 business days and resolve them within 14 business days where possible.

16.2 Escalation

If you are not satisfied with our response, you can request escalation by emailing partnerships@rentrewards.io and including your previous correspondence.

16.3 Disputes with Merchants

For issues with purchases, refunds, delivery, product quality or Merchant customer service, contact the Merchant directly first. We may help where we reasonably can, but we cannot force a Merchant to provide a refund, honour an offer or resolve a dispute.

16.4 Legal Rights

You may seek independent legal advice or bring a claim in the courts where you are entitled to do so. We will always try to resolve disputes fairly and amicably before court action is needed.

Changes to These Terms

17.1 Updates

We may update these Terms from time to time to reflect changes in the Platform, legal requirements, industry practice, user feedback or our business model.

17.2 Material Changes

For material changes that significantly affect your rights, we will give reasonable advance notice, usually by email and/or a notice on the Platform. We will summarise the key changes in plain English.

17.3 Minor Changes

For minor changes, such as formatting, clarification, examples or contact details, we may update the Terms by changing the Last Updated date.

17.4 If You Do Not Agree

If you do not agree with updated Terms, you should stop using the Platform and may close your account. Continued use after updated Terms take effect means you accept them.

Accessibility

18.1 Our Commitment

We are committed to making the Platform accessible and easy to use for as many people as possible.

18.2 Standards

We aim to follow recognised accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where reasonably possible.

18.3 Reporting Accessibility Issues

If you experience an accessibility barrier, email support@rentrewards.io with details of the issue, the device or browser you used and any assistive technology involved. We will review the issue and aim to resolve it where reasonably possible.

18.4 Third-Party Sites

Merchant and third-party provider websites are outside our control and may not meet the same accessibility standards.

General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, form the agreement between you and Rent Rewards for use of the Platform.

www.rentrewards.io/tenant-privacy-policy

19.2 Severability

If any part of these Terms is found to be invalid or unenforceable, the rest will continue to apply. The invalid part will be treated as removed or amended to the minimum extent needed.

19.3 Waiver

If we do not enforce a right immediately, that does not mean we give up the right to enforce it later.

19.4 Assignment

You may not transfer your rights under these Terms without our written consent. We may transfer our rights or obligations to a successor organisation, affiliate or purchaser of our business, provided this does not materially reduce your rights.

19.5 Third-Party Rights

Only you and Rent Rewards can enforce these Terms. No third party has rights under the Contracts (Rights of Third Parties) Act 1999, unless these Terms expressly say otherwise.

19.6 Force Majeure

We are not liable for delays or failures caused by events outside our reasonable control, including natural disasters, war, terrorism, civil unrest, government action, strikes, public health emergencies, internet failures, utility failures, cyber incidents affecting third parties or other events beyond our control.

19.7 Notices

We may send notices to the email address linked to your account or display important notices on the Platform. Notices to us should be sent to support@rentrewards.io or to our registered office.

19.8 Language

These Terms are written in English. If translated, the English version will apply if there is any inconsistency.

19.9 Relationship

Nothing in these Terms creates a partnership, joint venture, employment relationship or agency relationship between you and Rent Rewards.

Governing Law and Jurisdiction

20.1 Governing Law

These Terms are governed by the laws of England and Wales.

20.2 Courts

The courts of England and Wales have jurisdiction over disputes relating to these Terms. If you are a consumer living in Scotland or Northern Ireland, you may also bring claims in your local courts where you are entitled to do so.

20.3 Consumer Rights

This section does not affect any mandatory consumer rights that apply to you under UK law.

Contact Us

21.1 General Support

Email: support@rentrewards.io

Use this for account help, offer queries, technical issues, complaints and general support.

21.2 Privacy and Data Protection

Email: privacy@rentrewards.io

Data Protection Officer: Gillian Malone-Johnstone

Use this for privacy questions, data rights requests, GDPR queries and data protection concerns.

21.3 Legal and Partnership Queries

Email: partnerships@rentrewards.io

21.4 Our Details

21.5 Postal Address

Rent Rewards Ltd
3rd Floor
86-90 Paul Street
London
EC2A 4NE
England