Rent Rewards – Terms & Conditions

Who we are and what we do

1.1 Who We Are

Rent Rewards is operated by Rent Rewards Ltd, a company registered in England and Wales.

• Company Number: 16755649
• Registered Office: 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE
• ICO Registration Number: ZC020714
• Data Protection Officer: Gillian Malone-Johnstone
• Email: support@rentrewards.io

1.2 What We Do

We operate a tenant-exclusive rewards platform that provides access to:

• Cashback offers from participating retailers.
• Exclusive discounts and deals.
• Money-saving opportunities on everyday purchases.
• Special offers from brand partners.

1.3 How It Works

• We partner with landlords and letting agents to offer this service to their tenants free of charge.
• We use affiliate marketing links to track when you make purchases.
• When you shop through our links, we earn a commission from the retailer.
• This commission comes at no extra cost to you.
• Your landlord may share in the commission or use it to enhance tenant services.

1.4 No Cost to You

Access to the Platform is completely free. You never pay to use Rent Rewards.

Key terms used in this agreement

In these Terms, the following words have these meanings:

• "Platform" means the Rent Rewards website, mobile application, and related services.
• "We", "us", "our" means Rent Rewards Ltd.
• "You", "your" means the user of the Platform.
• "Merchant" means third-party retailers, brands, and businesses offering products/services through our Platform.
• "Cashback" means the commission or reward you may receive when making qualifying purchases through our affiliate links.
• "Landlord/Agent" means your landlord or letting agent who has partnered with us.
• "Tenancy" means your rental agreement with your Landlord/Agent.
• "Personal Data" has the meaning given in UK data protection law.

How you may (and may not) use Rent Rewards

3.1 Acceptable Use

You agree to use the Platform in a lawful, honest, and respectful way.

3.2 Prohibited Activities

You must not:

• Use the Platform for any fraudulent, abusive, or illegal purposes.
• Attempt to manipulate cashback or tracking systems.
• Use automated systems, bots, or scripts to access the Platform.
• Reverse-engineer, copy, or modify the Platform or its code.
• Interfere with the operation, security, or performance of the Platform.
• Use someone else's account or misrepresent your identity.
• Share your account credentials with others.
• Abuse, harass, or threaten other users or our staff.
• Upload viruses, malware, or harmful code.
• Scrape, harvest, or collect data from the Platform.
• Use the Platform in any way that could damage our reputation.

3.3 Consequences of Misuse

If you violate these Terms, we may:

• Issue a warning.
• Temporarily suspend your account.
• Permanently terminate your account.
• Forfeit any pending cashback or rewards.
• Report illegal activity to authorities.
• Take legal action to recover damages.

3.4 Appeals

If we suspend or terminate your account (except for fraud), you can appeal by emailing support@rentrewards.io within 14 days. We'll review and respond within 7 business days.

Who can use the Platform

4.1 Age Requirement

You must be at least 18 years old to use this Platform. We do not knowingly provide services to anyone under 18.

4.2 Tenancy Requirement

The Platform is available to:

• Current tenants of participating landlords or letting agents; and
• Individuals with an active, valid tenancy agreement.

4.3 Verification

Your landlord or agent provides us with your basic information to verify eligibility. We may verify:

• That you are a current tenant.
• Your tenancy start and end dates.
• Your eligibility to access tenant-only offers.

4.4 Between Tenancies

If you move to a new property managed by a participating landlord/agent, your access may continue. Contact support@rentrewards.io for assistance with transferring your account.

Creating, securing, and closing your account

5.1 Account Creation

To access the Platform, you'll create an account with:

• Full Name
• Email Address
• City (not full address)
• Tenancy Start Date
• Tenancy End Date
• Password (encrypted and secure)

We deliberately collect minimal information to protect your privacy. We do NOT collect your date of birth, gender, full address, or any payment information.

5.2 Account Security

You are responsible for:

• Keeping your login credentials secure and confidential.
• Not sharing your account with others.
• Notifying us immediately of any unauthorized access.
• Using a strong, unique password (at least 12 characters).

We strongly recommend enabling two-factor authentication (2FA) for additional security.

5.3 Account Suspension

We may temporarily suspend your account if:

• We detect suspicious or fraudulent activity.
• Your account is used in violation of these Terms.
• We reasonably believe there is a security risk.
• Your landlord/agent notifies us of tenancy issues.
• We are required to comply with legal obligations.

We will notify you of any suspension (unless legally prohibited) and provide an opportunity to appeal, except in cases of fraud or serious violations.

5.4 Tenancy-Linked Access

Your access to the Platform is linked to your active tenancy:

• Access automatically ends on your tenancy end date (unless extended).
• You'll receive an email 30 days before access expires.
• You can update your tenancy details if you move to another participating property.
• If you believe your tenancy details are incorrect, contact support@rentrewards.io immediately.

5.5 Account Closure

You can close your account at any time by:

• Using the account deletion option in your settings; or
• Emailing support@rentrewards.io with your request.

Upon account closure:

• Your personal data will be deleted within 30 days (see Privacy Policy).
• You will lose access to any pending or unclaimed rewards.
• Confirmed cashback that hasn't been paid may be forfeited (depending on landlord model).
• You cannot reactivate a deleted account.

The affiliate model behind Rent Rewards

6.1 The Affiliate Model

Rent Rewards operates using affiliate marketing:

1. We partner with retailers and brands (Merchants).
2. When you click on an offer, you go to the Merchant's website.
3. If you make a purchase, the Merchant reports it to their affiliate network.
4. The affiliate network pays us a commission.
5. Depending on your landlord's model, you may receive cashback or your landlord may use the commission to enhance tenant services.

6.2 You Buy Directly from Merchants

Important: All purchases are made directly with Merchants, not with Rent Rewards.

• You enter into a contract with the Merchant, not us.
• The Merchant's terms and conditions apply.
• The Merchant handles payment, delivery, and customer service.
• The Merchant's refund and returns policy applies.

6.3 Our Role

We simply:

• Connect you with Merchant offers.
• Track clicks and purchases for commission.
• Provide the technology platform.
• Handle any cashback payments (if your landlord's model includes this).

How offers from third parties work

7.1 Nature of Offers

The offers, deals, and cashback opportunities on our Platform are provided by independent third-party Merchants.

Rent Rewards:

• Acts as an intermediary connecting you with Merchants.
• Does NOT sell products or services directly.
• Does NOT fulfill orders or handle Merchant customer service.
• Earns affiliate commission when you make purchases.

7.2 No Guarantees

We do not guarantee:

• The accuracy of product descriptions, prices, or availability.
• The quality, safety, legality, or authenticity of products/services.
• That any Merchant will honor their offers.
• That cashback will be awarded (tracking may fail).
• That offers will remain available.

7.3 Offers May Change

Merchants may:

• Modify or withdraw offers at any time without notice.
• Change prices, terms, or availability.
• Exclude certain products from cashback.
• Impose minimum spend requirements.
• Restrict offers to new customers only.

We update offers regularly but cannot guarantee real-time accuracy.

7.4 Third-Party Terms Apply

When you purchase from a Merchant:

• You enter into a direct contract with that Merchant.
• The Merchant's terms and conditions apply.
• The Merchant's privacy policy governs their data use.
• The Merchant's returns and refunds policy applies.

Always review Merchant terms before purchasing.

7.5 Your Relationship with Merchants

You are responsible for:

• Reading Merchant terms before making purchases.
• Resolving any disputes directly with the Merchant.
• Checking delivery times, costs, and policies.
• Ensuring products meet your needs and comply with UK law.
• Exercising your consumer rights with the Merchant.

7.6 Merchant Disputes

If you have issues with a Merchant:

1. Contact the Merchant directly first (we can't intervene).
2. Refer to their customer service and complaints procedures.
3. Use their refund/return process.
4. If unresolved, consider:
   • Alternative Dispute Resolution (ADR).
   • Trading Standards.
   • Small Claims Court (for claims under £10,000).

Rent Rewards cannot:

• Intervene in disputes between you and Merchants.
• Force Merchants to honor offers or provide refunds.
• Take responsibility for Merchant failures.
• Provide customer service on behalf of Merchants.

7.7 Reporting Problematic Merchants

If you experience serious problems with offers on our Platform (fraud, misleading claims, dangerous products):

• Email support@rentrewards.io immediately.
• Provide details and evidence.
• We'll investigate and may remove the Merchant from our Platform.
• We'll help where we can but cannot guarantee resolution.

How cashback works (and when it doesn’t)

8.1 How Cashback Works

When you click on an offer and make a qualifying purchase:

1. You're redirected to the Merchant's website via a unique tracking link.
2. The Merchant confirms your purchase to their affiliate network.
3. The affiliate network reports the transaction to us.
4. Once validated, cashback may be credited (depending on your landlord's participation model).

Note: Not all landlord models include direct cashback to tenants. Some landlords use commission to enhance tenant services. Check with your landlord/agent for details.

8.2 Tracking Technology

We use affiliate tracking technology including:

• Cookies stored in your web browser.
• Unique tracking links and IDs.
• Affiliate network tracking systems.

8.3 Tracking Requirements

For successful tracking, you must:

• Click through our Platform directly to the Merchant.
• Complete your purchase in the same browser session.
• Have cookies enabled in your browser.
• Not use ad blockers that interfere with tracking.
• Not navigate to the Merchant via search engines, coupon sites, or other cashback sites after clicking our link.
• Complete purchase within the Merchant's specified timeframe (usually 24–48 hours).

8.4 When Tracking May Fail

Cashback may not be awarded if:

• Cookies are blocked, disabled, or deleted from your browser.
• You use ad-blocking software or browser extensions.
• You use coupon or cashback browser extensions.
• You navigate to the Merchant via other websites after clicking our link.
• The Merchant's tracking system fails or reports invalid data.
• The purchase is returned, cancelled, refunded, or charged back.
• The product is excluded from cashback (e.g., gift cards, alcohol, prescriptions).
• The Merchant determines the transaction is ineligible.
• You use a different device or browser to complete the purchase.

8.5 Cashback Timeframes

If your landlord model includes cashback payments:

• Pending: cashback typically appears as "pending" within 7–14 days of purchase.
• Confirmed: cashback is confirmed once the Merchant validates it (typically 30–90 days).
• Paid: confirmed cashback is paid according to your landlord's payment schedule.

Timeframes vary significantly by Merchant and may be longer during sales periods, holidays, or returns windows.

8.6 Missing Cashback Claims

If expected cashback doesn't appear within 14 days:

Step 1: Check Eligibility

• Verify you met all tracking requirements (Section 8.3).
• Check the product wasn't excluded from cashback.
• Confirm the Merchant was accessed via our link.

Step 2: Submit a Claim

Email support@rentrewards.io with:

• Date and time you clicked the offer.
• Merchant name.
• Order number and confirmation email.
• Purchase amount and items.
• Screenshot of order confirmation (if possible).

Step 3: Investigation

We will:

• Investigate within 14 business days.
• Contact the Merchant or affiliate network if needed.
• Credit cashback if tracking failure was our fault.
• Explain if cashback is ineligible and why.

We cannot guarantee a successful claim, especially if tracking requirements weren't met.

8.7 Limitations

We are not responsible for:

• Tracking failures caused by your browser settings, extensions, or software.
• Merchant or affiliate network technical issues.
• Third-party software interference (ad blockers, VPNs, privacy tools).
• Cashback on excluded product categories.
• Merchant refusal to validate legitimate purchases.
• Delays in Merchant reporting.

8.8 No Guarantee

Cashback is not guaranteed and is subject to Merchant validation. We make reasonable efforts to track purchases but cannot guarantee successful tracking in all circumstances.

Essential updates vs marketing emails

9.1 Types of Emails

Essential Communications (You Cannot Opt-Out):
These keep your account working:

• Account creation and verification.
• Password resets and security alerts.
• Important service updates.
• Changes to these Terms or our Privacy Policy.
• Responses to your inquiries.

Marketing Communications (Optional):
Sent on behalf of your landlord/agent:

• Weekly or monthly offer roundups.
• New brand partner announcements.
• Seasonal promotions and sales.
• Platform updates and feature releases.
• Tenancy-related discounts.

9.2 Unsubscribing

You can unsubscribe from marketing emails at any time by:

• Clicking "Unsubscribe" at the bottom of any marketing email.
• Updating your email preferences in account settings.
• Emailing support@rentrewards.io.

We'll process your request within 2 business days. You'll still receive essential account emails.

How we handle your personal data

10.1 Our Commitment to Privacy

We take your privacy seriously and only collect the minimum data necessary:

• Full name.
• Email address.
• City (NOT full address).
• Tenancy start and end dates.
• Platform usage data (offers viewed and clicked).

10.2 What We DON'T Collect

We deliberately do NOT collect:

• Full residential addresses.
• Payment card information.
• Date of birth or age.
• Gender or demographic information.
• Sensitive personal data (health, religion, ethnicity, etc.).

10.3 How We Use Your Data

We use your data to:

• Provide access to the Platform.
• Verify your tenant eligibility.
• Show relevant local offers based on your city.
• Track engagement for anonymized landlord reports.
• Improve the Platform.
• Comply with legal obligations.

10.4 Data Sharing

We share:

• Anonymized tracking IDs with Merchants (when you click offers).
• Aggregated, anonymous metrics with your landlord/agent.
• Data with service providers under strict GDPR-compliant contracts.

We NEVER:

• Sell your personal data to anyone.
• Share your individual activity details with your landlord.
• Allow third-party advertising on our Platform.

10.5 Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Correct inaccurate data.
• Delete your data.
• Restrict processing.
• Data portability.
• Object to processing.
• Complain to the Information Commissioner's Office (ICO).

To exercise these rights, email privacy@rentrewards.io.

10.6 Full Privacy Policy

For complete details about how we handle your data, please see our Privacy Policy at [INSERT LINK].

Our Data Protection Officer is Gillian Malone-Johnstone (privacy@rentrewards.io).
ICO Registration Number: ZC020714.

Your rights as a UK consumer

11.1 Consumer Rights Act 2015

These Terms do not affect your statutory rights under the Consumer Rights Act 2015 or other UK consumer protection laws.

11.2 Right to Clear Information

You have the right to clear, honest, and transparent information about:

• Our services and how they work.
• How we earn commission from affiliate links.
• Merchant terms and conditions.
• Any costs, charges, or fees (we charge none).

11.3 Unfair Terms

If any term in this agreement is found to be unfair under the Consumer Rights Act 2015, that term will not bind you, but the rest of the Terms will remain in force.

11.4 Your Rights When Shopping

When you purchase via our affiliate links, you have the same consumer rights as if you visited the Merchant directly:

• Your legal relationship is with the Merchant, not us.
• The Consumer Rights Act 2015 protects your purchases.
• You have rights regarding faulty goods, mis-sold services, and refunds.
• You can seek remedies directly from the Merchant.

11.5 Where to Get Consumer Advice

For impartial consumer advice, contact:

• Citizens Advice: www.citizensadvice.org.uk | Tel: 03454 04 05 06
• Consumer Helpline: 0808 223 1133
• Trading Standards: www.tradingstandards.uk

When the Platform may be unavailable

12.1 Reasonable Efforts

We aim to keep the Platform available 24 hours a day, 7 days a week.

12.2 Planned Maintenance

Access may occasionally be suspended for:

• Scheduled maintenance and updates.
• Security patches.
• Feature improvements.
• Technical upgrades.

We'll try to give advance notice of planned downtime where possible.

12.3 Unplanned Outages

The Platform may be temporarily unavailable due to:

• Technical issues or server problems.
• Internet service provider failures.
• Cyber attacks or security incidents.
• Force majeure events (see Section 19.6).

12.4 No Liability for Downtime

We are not liable for:

• Temporary unavailability of the Platform.
• Lost opportunities to access offers.
• Missed cashback due to Platform downtime.
• Inconvenience caused by outages.

However, we will make reasonable efforts to restore service as quickly as possible.

Ownership of content and branding

13.1 Our Ownership

All content, designs, technology, logos, trademarks, and branding on the Platform are the property of Rent Rewards Ltd or our licensors, unless otherwise stated.

This includes:

• Website design and layout.
• Software and code.
• Text, images, and graphics.
• The "Rent Rewards" name and logo.
• Database and data compilation.

13.2 What You Cannot Do

You may not:

• Copy, reproduce, or redistribute any part of the Platform.
• Modify, adapt, or create derivative works.
• Reverse engineer the Platform's technology.
• Remove copyright notices or branding.
• Use our trademarks without permission.
• Scrape or harvest data from the Platform.

13.3 What You Can Do

You may:

• View and use the Platform for personal, non-commercial purposes.
• Share links to offers via social media (using share buttons).
• Print pages for your personal records.
• Take screenshots for personal use or support queries.

13.4 Third-Party Content

Merchant logos, product images, and descriptions belong to the respective Merchants. We display them with permission for promotional purposes only.

What we are – and are not – responsible for

14.1 Service Provided "As Is"

The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied.

14.2 Third-Party Merchant Transactions

You acknowledge and agree that:

• All purchases are made directly with Merchants.
• We are not a party to your purchase contracts.
• We do not own, operate, or control Merchant websites.
• We do not sell, fulfill, or provide customer service for products/services.
• Merchants are solely responsible for product quality, delivery, and customer satisfaction.

14.3 No Liability for Merchant Issues

We are not liable for:

• Product quality, safety, legality, or authenticity.
• Merchant failures to deliver or honor offers.
• Merchant customer service failures or disputes.
• Defective, damaged, counterfeit, or unsatisfactory products.
• Merchant privacy practices or data breaches.
• Merchant terms, policies, or business practices.
• Delays, cancellations, or order problems.
• Merchant insolvency or business closure.

14.4 No Liability for Tracking Failures

We are not liable for:

• Failed cashback tracking due to technical issues.
• Browser settings, extensions, or software that blocks tracking.
• Third-party software interference (ad blockers, VPNs, privacy tools).
• Merchant or affiliate network technical failures.
• Lost rewards due to account termination.
• Unclaimed, expired, or forfeited cashback.
• Incorrect Merchant reporting of transactions.

14.5 Limited Liability

To the fullest extent permitted by law, our total liability to you for any claims arising from these Terms or your use of the Platform shall not exceed:

• £100 per claim, OR
• The total value of cashback you have actually received in the 12 months before the claim

(whichever is greater).

This limitation applies to all causes of action, whether in contract, tort (including negligence), breach of statutory duty, or otherwise.

14.6 What We CANNOT Limit

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot be excluded or limited under UK law.
• Breach of obligations under UK GDPR.

14.7 Exclusion of Indirect Losses

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including:

• Loss of profits or revenue.
• Loss of business or opportunities.
• Loss of anticipated savings.
• Loss of data (except Personal Data).
• Wasted expenditure.
• Damage to reputation.

14.8 Your Responsibility

You are responsible for:

• Verifying Merchant terms before purchasing.
• Ensuring products meet your needs and comply with UK law.
• Resolving issues with Merchants directly.
• Maintaining secure account credentials.
• Complying with these Terms.
• Your own internet connection and device.

14.9 Indemnity

You agree to indemnify, defend, and hold harmless Rent Rewards Ltd, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your violation of these Terms.
• Your violation of any law or third-party rights.
• Your use or misuse of the Platform.
• Your purchases from Merchants.
• Your account or credentials being used (whether authorized or not).
• Your posted content or communications.

14.10 Insurance

We maintain professional indemnity and cyber liability insurance appropriate to our operations.

How your access to Rent Rewards can end

15.1 Termination by You

You can terminate your account at any time:

• Use the account deletion option in settings; or
• Email support@rentrewards.io with "Delete My Account" in the subject.

No notice period is required. Your account will be deleted within 30 days.

15.2 Termination by Us

We may terminate your account immediately if:

• You materially breach these Terms.
• You engage in fraudulent, abusive, or illegal activity.
• You repeatedly violate Platform rules after warnings.
• Your landlord/agent requests termination.
• Your tenancy ends (unless you transfer to another participating property).
• Required by law or regulatory authorities.

15.3 Termination by Your Landlord/Agent

Your landlord or agent may:

• End your access when your tenancy ends.
• Remove you from their tenant rewards program.
• Request immediate termination for tenancy violations.

We'll notify you if this happens (unless prohibited by law).

15.4 Notice of Termination

For non-urgent terminations, we'll provide:

• At least 7 days' notice.
• Reason for termination.
• Right to appeal (except in fraud or serious violation cases).

For urgent terminations (fraud, security risks), termination is immediate.

15.5 Effect of Termination

Upon termination, regardless of reason:

• Your access to the Platform ends immediately.
• Pending cashback may be forfeited.
• Your personal data will be deleted within 30 days (per Privacy Policy).
• Confirmed cashback that hasn't been paid may be forfeited (depending on circumstances).
• You cannot create a new account without our permission.

15.6 Survival

The following sections survive termination:

• Section 13 (Intellectual Property).
• Section 14 (Liability and Disclaimers).
• Section 14.9 (Indemnity).
• Section 20 (Governing Law and Jurisdiction).
• Any obligations accrued before termination.

How we handle complaints and disputes

16.1 Complaints Procedure

If you have a complaint about our Platform or services:

Step 1: Contact Support

• Email support@rentrewards.io with details.
• Include your account email and description of the issue.
• We'll acknowledge within 2 business days.
• We aim to resolve within 14 business days.

Step 2: Escalation

• Request escalation to management.
• Email partnerships@rentrewards.io.
• Include previous correspondence and case reference.
• We'll review and respond within 7 business days.

Step 3: Alternative Dispute Resolution (ADR)

• You may use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
• Or an independent ADR scheme (we'll advise which ones we participate in).

16.2 Disputes with Merchants

For disputes with Merchants (not with Rent Rewards):

• Contact the Merchant directly first.
• Use their complaints procedure.
• Consider ADR or Citizens Advice.
• Small Claims Court for claims under £10,000.

We cannot resolve disputes between you and Merchants but will help where we reasonably can.

16.3 Legal Action

You have the right to:

• Seek independent legal advice.
• Bring claims in the courts of England and Wales.
• Use the Small Claims procedure for claims under £10,000.

16.4 Time Limits

Legal claims must be brought within:

• 6 years from the date the issue arose (England and Wales law).
• Shorter periods may apply for specific types of claims.

16.5 Amicable Resolution

We'll always try to resolve disputes amicably before court proceedings. Most issues can be resolved through open communication.

How and when we update these Terms

17.1 Right to Modify

We may update these Terms from time to time to reflect:

• Changes in our services or features.
• Legal or regulatory requirements.
• Industry best practices.
• User feedback and improvements.
• Changes in our business model.

17.2 Material Changes

For material changes (those that significantly affect your rights):

• We'll email you at least 30 days before changes take effect.
• We'll display a prominent notice when you log in.
• We'll summarize key changes in plain language.

Material changes include:

• New restrictions on Platform use.
• Changes to liability or warranty provisions.
• Introduction of fees or charges.
• Significant changes to dispute resolution.
• Changes to termination rights.

17.3 Minor Changes

For minor changes (clarifications, formatting, examples, contact details):

• We'll update the "Effective Date" at the top.
• Changes take effect immediately upon posting.
• We may notify you but are not required to.

17.4 Your Options

If you don't agree with material changes:

• Contact us with concerns: support@rentrewards.io.
• Stop using the Platform before changes take effect.
• Close your account (Section 5.5).

Continued use of the Platform after changes take effect means you accept the updated Terms.

17.5 Version History

Previous versions of these Terms are available upon request to support@rentrewards.io.

Making Rent Rewards accessible

18.1 Our Commitment

We're committed to making our Platform accessible to all users, including those with disabilities.

18.2 Accessibility Standards

We aim to comply with:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
• UK accessibility regulations.
• Equality Act 2010 requirements.

18.3 Accessibility Features

Our Platform includes:

• Keyboard navigation support.
• Screen reader compatibility.
• Clear color contrast (minimum 4.5:1 ratio).
• Resizable text (up to 200% without loss of functionality).
• Alternative text for images.
• Clear focus indicators.
• Descriptive link text.

18.4 Reporting Accessibility Issues

If you experience accessibility barriers:

• Email support@rentrewards.io.
• Describe the issue and the assistive technology you use.
• We'll respond within 5 business days.
• We aim to resolve within 30 days.

18.5 Limitations

Some third-party Merchant sites may not meet accessibility standards. We encourage Merchants to improve accessibility but cannot control their sites.

Other important legal terms

19.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Rent Rewards Ltd regarding use of the Platform. They replace all previous agreements, understandings, or arrangements (whether written or oral).

19.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable:

• That provision will be removed or modified to make it valid.
• The remaining provisions continue in full force.
• The invalid provision will be replaced with a valid provision that achieves the original intent.

19.3 Waiver

Our failure to enforce any provision does not waive our right to enforce it later. Any waiver must be in writing and signed by an authorized representative. A waiver of one breach does not waive future breaches.

19.4 Assignment

You may not transfer or assign your rights under these Terms without our written consent.

We may assign these Terms to:

• A successor entity in case of merger, acquisition, or sale of assets.
• An affiliate or subsidiary company.
• A third party with your consent.

We'll notify you of any assignment that affects your rights.

19.5 Third-Party Rights

Only you and Rent Rewards Ltd can enforce these Terms. Third parties have no rights under the Contracts (Rights of Third Parties) Act 1999. Your landlord/agent cannot enforce these Terms (they have a separate agreement with us).

19.6 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters (floods, earthquakes, storms).
• War, terrorism, or civil unrest.
• Government actions, laws, or restrictions.
• Internet or telecommunications failures.
• Strikes, labor disputes, or industrial action.
• Pandemics or public health emergencies.
• Power outages or utility failures.
• Cyber attacks affecting third-party services.

If a force majeure event lasts more than 30 days, either party may terminate without liability.

19.7 Notices

Notices to you will be sent to the email address in your account.

Notices to us should be sent to:

[support@rentrewards.io]

Notices are deemed received:

• Email: when sent (if during UK business hours) or 9am the next business day.
• Post: 2 business days after posting to our registered office.

19.8 Language

These Terms are written in English. If translated into other languages, the English version prevails in case of conflict.

19.9 Headings

Section headings are for convenience only and don't affect interpretation.

19.10 Relationship

Nothing in these Terms creates:

• A partnership or joint venture.
• An employment relationship.
• An agency relationship.
• The right to bind the other party to contracts.

Which laws apply and where disputes are heard

20.1 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be interpreted according to English and Welsh law.

20.2 Jurisdiction

The courts of England and Wales have exclusive jurisdiction to resolve disputes arising from these Terms. However, if you're a consumer living in Scotland or Northern Ireland, you can bring claims in your local courts.

20.3 Consumer Rights Not Affected

This clause doesn't affect your statutory rights as a consumer under UK or EU law.

How to get in touch

21.1 General Inquiries and Support

Email: support@rentrewards.io
For: Account help, technical issues, offer questions, general support
Response time: Within 1 business day

21.2 Data Protection and Privacy

Email: privacy@rentrewards.io
Data Protection Officer: Gillian Malone-Johnstone
For: Privacy questions, data requests, GDPR concerns
Response time: Within 1 business day

21.3 Legal and Partnership Queries

Email: partnerships@rentrewards.io
For: Legal questions, landlord partnerships, business inquiries
Response time: Within 2 business days

21.4 Our Details

• Company Name: Rent Rewards Ltd
• Company Number: 16755649
• Registered Office: 3rd Floor, 86-90 Paul Street, London EC2A 4NE, England
• ICO Registration: ZC020714
• Website: www.rentrewards.io

21.5 Postal Address

Rent Rewards Ltd
3rd Floor
86-90 Paul Street
London
EC2A 4NE
England

Note: Email is much faster for most queries!